After contacting Virgin Atlantic via phone support we’ve put together this informative piece to explain and clarify their rules and regulations regarding travelling with ashes on their flights.
Virgin Atlantic allows you to travel with human and pet ashes, but they have a few processes you should familiarise yourself with regarding their transportation.
Virgin Atlantic does not require you to inform them in advance that you’re travelling with ashes, just that these processes are followed. If you neglect to follow these rules and regulations, your loved one’s ashes run the chance of not being permitted through security and will not be accepted onboard.
If the container you chose cannot be scanned by X-ray at security, it will be immediately refused. Security cannot open the container under any circumstances, even if you request it.
While you may want to travel with an urn, you may find it easier to travel with a lightweight container such as a scatter tube or a plastic screw top container.
If you’re travelling with ashes in a funeral urn, you should ensure the following:
All customers on Virgin Atlantic are allowed at least one item of cabin baggage that measures 23cm x 36cm x 56cm including wheels and handles. If you’re an ‘Upper Class’ passenger, you can bring on two bags, with a total combined weight of 16kg. These bags must also measure 23x36x56cm.
You may be required to place your bag in the overhead locker, so we recommend you pick a robust urn that will safely travel on a plane. Marble urns may be a good choice, as they are durable and will pass through security – just ensure you stick to the weight limit.
Virgin Atlantic will allow you to transport ashes to any country they fly, as long as you have the correct paperwork (a copy of the certificate of death and certificate of cremation) and your ashes are stored in an appropriate container.
However, it’s important to note that all countries have different rules and regulations, so to avoid disappointment, you must research your destination’s policy on transporting ashes.
As all countries require different paperwork, we recommend contacting the embassy of the country you’re flying to in order to ensure you have all the appropriate paperwork. Doing so will help relieve you of any anxiety when travelling to a new country and allow you to lay your loved one at rest in their chosen destination.